Showing posts with label customer communication. Show all posts
Showing posts with label customer communication. Show all posts

Monday, August 03, 2020

Inspiration from Customers


Coast Chimes custom order
Custom Order

It's enjoyable to hear from customers who have something special in mind, and working with them to achieve it. 

I started stocking the seven copper chime wind chimes a month or so ago, selling just the chimes with a hook to hang them, no top section. This is aimed at those who are about to celebrate their seventh wedding anniversary (copper), and it is very popular, it turns out. But it didn't take too long for someone to ask if I could maybe put a top section on it. They were thinking of maybe a beach stone.

That's a great idea! And I worked with them to choose the perfect stone, as you can see from the quickly snapped picture above. Yep, I really like that look! 

Yesterday I chose a 'daily walk / hike' to a beach where I know there a some stones similar to the one pictured above. I didn't find too many of them, but I did find several. When I get time, I'll likely make a few similar to the above wind chime for my store. It's not unusual for customers to send me in a new direction-- I have some really creative customers! I'm sure most stores, crafters, artists, do have ideas bounced off them: one just has to listen.

Friday, February 02, 2018

Customer Satisfaction: Coast Chimes

Beaver gnawed driftwood and copper wind chime at its new home
Beaver Gnawed Driftwood and Copper
Wind Chime
At Its Gorgeous New Home

I love, love, love when my customers send me pictures of my work installed in their homes and gardens. Even better, sometimes I get to hear some of their story, and what attracted them to my work.

Last year I found a small piece of driftwood that had been chewed on both ends by a beaver-- so cool! I'd never seen anything like that. It was perfect for my small set of handmade antique brass chimes. That set sold quickly.

A little bit later, I found the big piece of double chewed driftwood pictured above, perfect for my large copper chimes. It's like some beaver was working for me!

This large set really grabbed the eye of someone with a most beautiful house; a house that they have put a ton of hard work into (as you can see a little bit of from the picture). They clearly have exceptional taste, and they knew my natural beaver driftwood and copper wind chime would fit perfectly. How right they were!

It feels really good to make someone very happy-- that is a HUGE part of my job satisfaction. I do get quite a few very enthusiastic emails after people receive their orders, and each time my day is notably brightened. So it works both ways: my work make someone feel great, and that makes me feel great. Win win.

Be sure to visit my website to see all the different wind chimes and suncatchers: Coast Chimes

Saturday, June 16, 2007

Customers Have Great Memories

Cat's-eye marbles deluxe wind chime. Five polished copper chimes with a beach stone clapper. Tung nut oiled red cedar. Click here for more information, or to buy it.

I make quite a few different styles of wind chimes, so it's not surprising that sometimes I forget about a certain type. I am always happy when a customer comes along and ask about this or that type of wind chime, reminding me that I haven't made one for a long time. That's what happened with this cat's-eye style. It must be over a year since I made one, and I had pretty much forgotten all about them. Until someone wrote. Another advantage to selling through the Internet~ direct communication.