That said, a few weeks ago I heard from a customer who was upset. She had bought a freestanding suncatcher, and did not like what she received, and even doubted it was the same item as had been pictured. Never before had anything like this happened, so I was puzzled.
I paid for her postage to mail it back, and also completely refunded all her money. When it arrived back, the puzzle was solved. The sides of this large suncatcher had come a bit loose, resulting in a lopsidedness, and also the glass morsels inside must not have been cleaned as well as they should have been, as the inner glass plates looked all dusty. So I fully understood why this customer had been unhappy. I felt very bad for all her trouble and disappointment.
But, when something like that happens, there is nothing to do except to learn and move on. I took the whole thing apart, cut much thicker and stronger sides and bottoms, used much longer brad nails, and put it all back together as a hanging suncatcher. It's strong, it's clean, and it's cool.